Medicare Marketing & Sales Summit 2025 | FAQ



Questions about RISE MMS2025? We've got answers.

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General Event Questions  
ǀ  Registration Questions  ǀ  Hotel & Travel  ǀ  Sessions & Speakers   ǀ  Onsite Questions  ǀ  Billing Questions

General Event Questions

What is RISE Medicare Marketing & Sales Summit?
The Medicare Marketing & Sales Summit stands as the pinnacle event for professionals navigating the intricacies of the Medicare Advantage industry. Now, in our 18th annual conference, we're thrilled to announce our exciting move to Puerto Rico! Set against the backdrop of this vibrant locale, join us for three days of unrivaled insights and strategies. Discover innovative tactics tailored for Medicare Advantage sales, marketing, member experience, and product design professionals, all aimed at boosting and retaining membership in today's fiercely competitive landscape. Our mission? To equip you with the tools to differentiate yourselves from national carriers and thrive in this dynamic industry. Don't miss out on this unparalleled opportunity to elevate your Medicare marketing and sales game in Puerto Rico!

When and where is the Medicare Marketing & Sales Summit 2025?
Medicare Marketing & Sales Summit 2025 is taking place on Monday, February 24th, Tuesday, February 25th, and Wednesday, February 26th at the Puerto Rico Convention Center in San Juan, Puerto Rico.

What is the Medicare Marketing & Sales Summit like?
Expect a five-star conference experience with gourmet food & beverage, top-notch accommodations, a world-class speaking faculty, and leading health care brands set-up in the exhibit hall.

Is space limited?
Yes, space is limited. We recommend registering as soon as possible to secure your spot.

Where can I find more information about the event, i.e., agenda, speaker line-up, topics?
Visit for the latest and greatest information including the agenda, speaker line-up, hot topics, and sponsors you’ll have the opportunity to meet.

Who should attend Medicare Marketing & Sales Summit?
The Medicare Marketing & Sales Summit is a gathering of over 550 leaders and senior executives in the managed care space, attracting professionals from various job functions and company types. From entry-level to the C-suite, attendees represent a diverse array of roles, including marketing, sales & business development, product design & development, member engagement, and more. The event brings together individuals from Medicare Advantage, Commercial, and Medicaid health plans, prescription drug plans, field marketing organizations, third-party administrators, brokers & agents, health care providers & medical groups, as well as startups launching Medicare Advantage or prescription drug health plans. Additionally, service providers and consultants join the summit, making it a comprehensive hub for networking, learning, and collaboration within the health care industry.

Take a look at a sample list of attending organizations here.

Is there a virtual option?
No, we do not offer an option to join Medicare Marketing & Sales Summit virtually.

Is on-demand content available?
No, we do not offer Medicare Marketing & Sales Summit sessions in an on-demand format.

How can I learn more about sponsors?
Learn more about our sponsors by visiting the Medicare Marketing & Sales Summit 2025 Sponsors page. Our sponsors are leading health care brands and breakthrough innovators that provide solutions to help you do your job even better.

Registration Questions

How do I register for Medicare Marketing & Sales Summit?
There are two ways to register for Medicare Marketing & Sales Summit 2025. For self service, you can visit and navigate to the Register button in the top right corner. If you prefer assistance in the registration process, please contact our conference concierge, Terrence Johnson, at or 704.341.2647 and he will take care of it for you.

How much does it cost to register for this event?
Pricing varies based on the organization you work for. Please visit to see a full price list.

What is included in the registration fee?
Access to all event sessions taking place on Monday, February 24th, Tuesday, February 25th, and Wednesday, February 26th and the event materials from those sessions, meals and refreshments as outlined in the agenda, and ample networking opportunities. You can add a pre-conference workshop on Monday, February 24th to your registration for an additional fee.

Is there an additional charge for pre-conference workshops?
Yes. Our pre-conference workshops can be added to your registration for an additional fee of $300.

Contact Terrence Johnson at or 704.341.2647 to add a workshop to your registration.

When is the deadline for registration?
You may register at any time, up until the day of the event. However, the price does increase the longer you wait.

Does the registration include air transportation and hotel accommodations?
All costs for air transportation and hotel accommodations are the responsibility of the attendee.

Are meals included with my conference registration?
Yes, gourmet meals are provided for all attendees for breakfast and lunch during the main conference days (Monday, February 24th, Tuesday, February 25th, and Wednesday, February 26th). Evening hors d'oeuvres and beer, wine, and cocktails will be offered at the welcome reception on Monday, February 24th, and the evening networking reception on Tuesday, February 25th. Please check the agenda for times and availability. While effort is made to accommodate broad dietary requirements, if you have an extreme allergy or dietary restriction, you are encouraged to arrange for meals as necessary.

Is there single-day registration available?
No, you will need to register for the entire event.

Are there group discounts available if we have more than one person who wants to register for an event?
Yes, we love when teams join us and we discount accordingly! Contact Terrence Johnson at or 704.341.2647 to register your team.

I am with the media. Are complimentary press passes available?
We do offer complimentary press passes to approved media. Please visit for more information and email Sonja Campbell at to apply.

Who should I speak to about sponsorship opportunities?
Please email sponsorship inquiries to

Hotel & Travel

What are the hotel options for Medicare Marketing & Sales Summit 2025?
We have negotiated special rates at properties in San Juan, Puerto Rico. Visit to see available accommodations. The main hotel sells out quickly, so we recommend booking your stay as soon as you register for Medicare Marketing & Sales Summit.

How do I make hotel reservations to receive the discounted rate?
Visit and find the hotel you’d like to stay. The hotel options listed offer instructions on how to book by phone and/or website.

Can I book a hotel if I haven’t registered for Medicare Marketing & Sales Summit yet?
No. Our special rates at each room block are reserved for Medicare Marketing & Sales Summit 2025 registrants only.

Is there a shuttle service available from hotels to the conference?
Not at this time. The accommodations are walking distance to the Puerto Rico Convention Center.

Do I need a visa or passport to attend the event in Puerto Rico if I'm a US citizen?
No, U.S. citizens do not require a visa  or passport to travel to Puerto Rico. However, make sure to carry a valid government-issued photo ID, such as a driver's license.

What is the address of the event venue, Puerto Rico Convention Center?
Puerto Rico Convention Center is located at 100 Convention Blvd, San Juan, 00907, Puerto Rico.

How far is the Sheraton Puerto Rico Hotel & Casino from the Puerto Rico Convention Center?
The Sheraton Puerto Rico Hotel & Casino is conveniently located adjacent to the Puerto Rico Convention Center, just a short walk away at 200 Convention Boulevard, San Juan, Puerto Rico, 00907.

How can I make reservations at Sheraton Puerto Rico Hotel & Casino?
You can make reservations by calling 1 (787) 993-3500. Be sure to look out for our exclusive booking link on the hotel accommodation page

How can I get from the San Juan International Airport to the Sheraton Puerto Rico Hotel & Casino?
Taxis, rideshare services, and hotel shuttles are available at the airport for your convenience. The hotel is approximately 7.0 Miles from the Luis Munoz Marin International airport (SJU).

What is the average flight time from major US cities to San Juan International Airport?
Flight times vary depending on your departure city. On average, direct flights from major cities such as New York, Miami, and Chicago take approximately 3-5 hours. Please check with your airline for specific details.

What kind of weather should I anticipate?
The Caribbean island of Puerto Rico boasts summer temperatures year round, even throughout the winter months. The weather is typically unchanging and 'seasons' are generally non-existent. With warm temperatures of between 68 and 82 degrees Fahrenheit, February is actually one of the coldest months and also has some of the coldest water of the year at 78 degrees Fahrenheit.

Sessions & Speakers

How many sessions are there?
There are 30+ sessions on the agenda including pre-conference workshops, general sessions, and concurrent sessions. Visit the website and access the event guide for more information.

How are the event sessions formatted?
Formats vary including interactive workshops, panel discussions, keynote addresses, fireside chats, and more. Please view the event guide for more information.

Will there be networking opportunities at the event(s)?
Yes! Networking is the #1 reason attendees return to Medicare Marketing & Sales Summit year after year. We understand the importance of networking for professional development, and our goal is to create an environment where you can build valuable connections that extend far beyond the conference. RISE MMS Summit is designed to offer diverse networking opportunities to enhance your experience, including 9 hours of networking baked into the agenda to ensure there is plenty of time for peer-to-peer exchange during scheduled networking breaks, informal meet-and-greet cocktail receptions, all-day access to the exhibit hall, and hallway chats.

What does my experience level need to be for sessions?
We welcome professionals of all job levels to join us at RISE MMS! If a specific job level is required, it will be noted in the session description.

How do I apply to be a session speaker at Medicare Marketing & Sales Summit?
To apply for RISE MMS 2025, make your submission here.

How do you choose your speakers?
All speakers are vetted through an extensive process to ensure their expertise and message aligns with the goals of RISE National.

Are presentations available for download?
Yes, all RISE MMS Summit attendees will receive access to the conference materials in the mobile app.

Do you have to pre-register for sessions?
No. The only sessions that require pre-registration are the pre-conference workshops which are an additional fee.

Onsite Questions

What is the dress code at Medicare Marketing & Sales Summit?
We aim to create a comfortable and sophisticated atmosphere, allowing you to bring your best self to the professional setting with a business casual dress code. Feel free to express your personalized style - and even bring out your inner tropical vibe - using business casual as the guide.

Do you have to check in each day of the conference?
No, you only have to check in the day you arrive so you can pick up your badge. A badge is required for access to all areas of the conference.

How to request for special needs or meals?
If you have special needs and/or dietary restrictions, please do let us know when registering or contact Laurie Mutdosch at

Does Medicare Marketing & Sales Summit have a code of conduct?
Yes. By attending a RISE event, you agree to abide by our code of conduct while onsite and agree to contribute to a positive and respectful environment for all participants. Violations of this code of conduct may result in actions such as warnings, removal from the conference, or legal consequences, depending on the severity of the violation and RISE’s discretion.

All conference participants including attendees, speakers, sponsors, and staff are expected to:

  • Treat others with respect and professionalism; harassment, discrimination, offensive language, threats and disruptive behavior will not be tolerated
  • Foster an inclusive and welcoming environment
  • Conduct themselves in a professional manner during sessions, receptions, and sponsored activities
  • Engage in collaborative conversations and idea exchange in a respectful and constructive manner
  • Report any suspicious or concerning behavior to RISE staff promptly

All weapons and illegal drugs are strictly prohibited. Any conference participant who is asked to leave the event will not be reimbursed for any portion of their attendance fee.

If there are any giveaways at Medicare Marketing & Sales Summit who is eligible to receive them?
Most giveaways are available only to attendees from health plans, health care providers, and similar organizations. Giveaways are not available for sponsors or vendors.

How can I provide feedback or suggestions for improving the conference?
We value your insights and appreciate your commitment to enhancing the conference experience. Please provide feedback on the event by clicking here after the event ends.

Billing Questions

How can I pay for RISE Medicare Marketing & Sales Summit?
If you are registering online, we accept all major credit cards. If you register through a conference concierge, we accept credit card or can issue an invoice.

How can I get an invoice for the event registration(s)?
Please contact Terrence Johnson at

How can I request a W-9 form?
Please contact Kelli Bush at

Will I receive a paid receipt for online registrations?
Yes, a receipt will be sent to the email you provide to us at registration.

How can I cancel my registration?
Please email All cancellations will receive full credit equivalent to your paid registration amount to be used on an event of your choosing within 12-months from date of cancellation. Cancellation payment credits can be used either by the person listed on the registration or a colleague from the same company

If I am unable to attend the event, can someone substitute for me, or could I receive a credit for a future event?
Please email your substitution request to You may substitute registrants from the same organization.